Terms of Service

1. Acceptance of Terms

NinjaChat.ai (the "service") is operated by Helium Technologies, Inc. ("NinjaChat", "we", "us", or "our"). By accessing or using the service, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, you may not use the service. These terms form a legally binding agreement between you and Helium Technologies, Inc.

You must be at least 13 years old to use the service. If you are under 18 (or the age of majority where you live), you may use the service only with the permission of a parent or legal guardian who agrees to these Terms on your behalf. If you use the service on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

2. Description of Service

Ninjachat.ai provides access to multiple AI tools, including AI chat across many models, image and video generation, document and data analysis, code execution, website and app building, ninja, a texting companion, and integrations and automations that connect to third-party services you authorize. We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice, and are not liable for any such changes.

3. AI Model Transparency

NinjaChat provides access to AI models from third-party providers via their commercial APIs — including GPT (OpenAI), Claude (Anthropic), Gemini (Google), Llama (Meta), and models from Mistral, DeepSeek, xAI, Groq, Together AI, OpenRouter, Perplexity, and others. We are explicit about what this means:

• These models are owned and operated by their respective providers. We have no control over their training, functionality, or outputs.
• We access them through official API integrations and do not modify the base models.
• Response quality, accuracy, and availability depend entirely on the provider.
• We are not responsible for errors, biases, or inappropriate outputs generated by third-party models.
• Provider updates or discontinuations may affect our service.

AI outputs may be inaccurate or incomplete and are not a substitute for professional legal, medical, financial, or other advice. Verify important information independently before relying on it.

4. User Accounts and Authentication

Accounts are created via Google, Discord, or Apple sign-in, an email one-time passcode, or — for our text companion — phone verification. By signing up, you agree to provide accurate, current information and to keep it up to date. You are solely responsible for all activity under your account. Notify us immediately at team@ninjachat.ai if you suspect unauthorized access.

5. Privacy and Data Usage

Your use of NinjaChat is governed by our Privacy Policy, incorporated into these Terms by reference. By using the service, you consent to the data practices described there. All data and chats are encrypted at rest and in transit.

By using our AI features, you acknowledge and agree that the content of your interactions may be processed, stored, and used by us and our AI providers to operate, improve, and train the AI models that power the service, as described in our Privacy Policy. This does not include data we access from your connected third-party accounts, which we do not use to train AI models.

6. Connected Integrations and Automations

When you connect a third-party account, you authorize NinjaChat to access and act on that account as needed to perform the tasks you request. You are responsible for your use of integrations and automations and for complying with each connected service's terms. You can revoke access at any time from your settings.

Automations run on your behalf and at your direction. You are responsible for the actions they take and the outputs they produce, and for ensuring you have the necessary rights and permissions for any data or accounts they touch.

7. Messaging and Notifications

If you use our text companion, you consent to receive messages from NinjaChat at the number you provide, including automated messages and follow-ups related to the features and automations you set up. Message and data rates may apply, and message frequency varies. Reply STOP to opt out or HELP for help.

ninja and NinjaChat are AI, not people; ninja says so when a conversation starts and periodically after. If you are in crisis, contact local emergency services or a crisis line — see our Safety Protocol. AI companions may not be suitable for some minors. You are responsible for using the text companion and any automations in compliance with applicable laws, including not sending unsolicited, harassing, or unlawful messages to others.

8. Payments and Billing

Web payments are processed by Stripe, and in-app purchases on iOS are processed through the Apple App Store (via Superwall). By providing payment information, you authorize NinjaChat.ai to charge your payment method for all fees incurred. You agree to keep billing information current.

Credits and Usage

Certain features consume usage credits. Credits have no cash value, are non-transferable, and may expire or reset according to your plan.

Subscription Cancellation

Cancel anytime at ninjachat.ai/settings. Cancellation stops future renewals but does not entitle you to a refund for charges already incurred.

Free Trials

Cancel before the trial period ends to avoid being charged. If you do not cancel in time, your subscription converts to a paid plan at the then-current rate.

Refund Policy

• Yearly subscriptions are non-refundable once billed, except where a verified platform malfunction prevented cancellation. Such refunds are issued at NinjaChat.ai's sole discretion after review.
• Monthly subscriptions may be refunded if a request is submitted promptly and the issue is determined to be caused by a technical error or service malfunction. Refund decisions are at NinjaChat.ai's discretion.

For billing help, email team@ninjachat.ai. Approved refunds are returned to the original payment method.

9. Intellectual Property

Subject to your compliance with these Terms and applicable provider terms, you retain rights to the content you create with the service, and you are responsible for ensuring you have the rights to any content you submit. The NinjaChat.ai brand, software, features, and functionality are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our materials without our written permission.

If you believe content on NinjaChat infringes your copyright, email team@ninjachat.ai with: the work you believe is infringed; the material and where it appears on NinjaChat; your name and contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner. We remove infringing material when appropriate and terminate the accounts of repeat infringers.

10. Limitation of Liability

NinjaChat.ai and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability for all claims is limited to the amount you paid us, if any. Some jurisdictions do not allow these limitations, so they may not apply to you.

11. User Content and Conduct

NinjaChat is a responsible AI platform. You are solely responsible for content you submit, create, or publish using our AI tools, and for any actions taken through integrations and automations you set up. You agree not to use the service for any unlawful purpose or in violation of these Terms.

No sexual or NSFW content. NinjaChat does not allow sexual content of any kind — explicit or suggestive, real or fictional, photographic, drawn, animated, or AI-generated. This applies everywhere on the service — prompts, uploads, chats, generated images and video, published pages, integrations, and the API — and no plan, setting, or model changes it.

Zero tolerance for child sexual abuse. We have zero tolerance for any content that sexualizes minors, including fictional, drawn, animated, or AI-generated depictions, role-play, and content that presents adults as minors. Any attempt to create, request, upload, or share it will result in permanent termination of every account you use, and we report apparent child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC).

Prohibited content and conduct includes:

• Sexual, sexually explicit, pornographic, or erotic content, nudity, or sexually suggestive content ("NSFW" content), including requests to create, edit, describe, or role-play it
• Any content that sexualizes, grooms, or exploits minors, in any form
• Nude, sexual, or sexually suggestive depictions of real, identifiable people; undressing real people or changing their clothing to make it revealing or sexual; sexual deepfakes or non-consensual intimate imagery; or using another person's image, voice, or likeness without their consent, including to make them appear to say or endorse something they did not
• Uploading images of people without their consent (or, for a minor, a parent or guardian's consent), or without the rights required to use them
• Content that is defamatory, harassing, threatening, hateful, invasive of privacy, or infringing on intellectual property rights
• Attempting to bypass, test, or evade our content filters or safety systems, including through prompt tricks, coded language, or splitting a request across prompts, models, or accounts
• Sending spam or unsolicited messages through the text companion, integrations, or automations
• Attempting to access accounts or data you are not authorized to access
• Creating a new account, or using someone else's, after we have suspended or terminated yours
• Using integrations or automations in a way that violates a connected service's terms
• Automated, high-volume, or abusive use that degrades the service for others

Moderation. To keep NinjaChat safe, we use automated systems — and, where needed, authorized human review — to check prompts, uploads, generated content, and published pages against these rules, and we may decline requests that break them. Automated systems make mistakes, and we do not guarantee that all content on the service complies with these rules.

Enforcement. We may remove or disable access to content that violates these Terms or our content policies, including content created before a policy was introduced or updated, without notice. Violations can lead to immediate suspension or permanent termination without warning, and we may block related accounts, devices, and payment methods. We are not required to restore removed content.

Published pages. Sites and pages you publish with NinjaChat are public, may be reviewed before or after they go live, and must follow these rules. We may unpublish any page that does not. You are responsible for what you publish.

Storing your content. NinjaChat is not a backup or archive service. Uploaded files and reference media may be deleted automatically after a limited period, and content may be removed as described above. Keep your own copies of content you need to keep.

Cooperation with authorities. We may preserve content and account information and share it with NCMEC, law enforcement, or other authorities when required by law, or when we believe in good faith it is necessary to protect a child or anyone else from harm.

12. Changes to Terms

We may modify these Terms at any time. Significant changes will be announced on our website or by email. Continued use of the service after changes are posted constitutes acceptance of the new terms.

13. Termination

We may terminate or suspend your account immediately, without notice, for any reason including a breach of these Terms. Upon termination, your right to use the service ceases immediately. If we suspend or terminate your account for violating these Terms, unused credits are forfeited and fees already paid are not refunded, except where required by law. Provisions that by their nature should survive termination — including ownership, warranties, indemnity, and liability limitations — will remain in effect.

14. Governing Law

These Terms are governed by the laws of Delaware, without regard to conflict of law provisions. Our failure to enforce any right or provision is not a waiver of that right.

15. Disclaimer of Warranties

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind — express or implied — including merchantability, fitness for a particular purpose, and non-infringement.

16. Indemnification

You agree to defend, indemnify, and hold harmless NinjaChat.ai and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including attorney's fees) arising from your use of the service; content you submit, create, or publish; your breach of these Terms; or your violation of any law or the rights of any third party, including privacy and publicity rights.

17. Dispute Resolution & Arbitration

Please read this section carefully — it affects your legal rights, including a waiver of class actions and jury trials.

Informal resolution first. Before filing any claim, you agree to first contact us at team@ninjachat.ai and give us 30 days to resolve the issue informally. Most concerns can be resolved this way.

Binding arbitration. If we cannot resolve a dispute informally, you and Helium Technologies, Inc. agree to resolve it through final and binding individual arbitration, administered by a recognized arbitration provider (such as the American Arbitration Association) under its consumer arbitration rules, rather than in court. As exceptions, either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property.

Class action and jury waiver. Disputes will be resolved only on an individual basis. You and Helium Technologies, Inc. waive any right to bring or participate in a class, collective, or representative action, and waive any right to a jury trial.

Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing team@ninjachat.ai with your account email and the words "arbitration opt-out." Opting out will not affect any other part of these Terms.

If any part of this section is found unenforceable, the remainder stays in effect — except that if the class action waiver is found unenforceable, this entire arbitration section will not apply.

18. Contact Information

Questions about these Terms? Email us at team@ninjachat.ai. NinjaChat.ai is operated by Helium Technologies, Inc.